Refund policy

7-Day Refund Policy for 5th Time is a Charm:

Sunrise Blvd LLC, a company incorporated under the state laws of Wyoming, operates under the name "5th Time is a Charm." 5th Time is a Charm is committed to ensuring customer satisfaction and providing a seamless shopping experience. To that end, we offer a detailed 7-day refund policy for purchases made from our online store.

Eligibility:

  • To be eligible for a refund, the clothing item must be purchased directly from our official website or authorized retail stores.
  • The refund request must be initiated within 10 days of the original purchase date.

Conditions for Return:

  • The clothing item must be in its original, unused condition, with all original tags, labels, and packaging intact.
  • It should be unworn, unwashed, and free from any stains, odors, or damage caused by the customer.
  • Any accessories, hang-tags, or freebies included with the purchase must also be returned in their original condition.
  • Personalized or customized items are not eligible for a refund unless there is a manufacturing defect or error on our part.

Refund Process:

  • To initiate a refund, please contact our customer support team with your order details, including the order number, item(s) being returned, and the reason for the refund request.
  • Our customer support team will provide you with a return authorization and detailed instructions on how to proceed with the return.
  • You are responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a shipping method with tracking to ensure the safe return of the item. We will not be held responsible for lost or damaged items during transit.
  • Once we receive the returned item, our quality control team will inspect the item to ensure it  meets the refund policy conditions.
  • If the item passes the inspection, we will initiate the refund process.
  • The refund will be issued to the original form of payment used during the purchase.
  • Please allow up to 5 business days for the refund to be processed and reflected in your account statement. The timing may vary depending on your financial institution.

Non-Refundable Items:

  • The original shipping charges are non-refundable.
  • Gift cards or promotional vouchers are non-refundable and cannot be redeemed for cash.

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately.
  • We may require photo evidence of the damage or defect to assess the situation and provide the appropriate resolution.
  • Depending on the circumstances, we will either issue a refund, send a replacement, or offer a repair solution.

Sunrise Blvd LLC Liability:

  • Sunrise Blvd LLC, the parent company of 5th Time is a Charm, shall not be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.
  • Our liability is limited to the purchase price of the item(s) in question.

Governing Law:

  • Any dispute arising from or relating to this refund policy shall be governed by and construed in accordance with the laws of the state of Wyoming, United States.

*Please note that this refund policy is subject to change without prior notice. Any modifications will be updated on our official website. For further clarification or assistance regarding refunds, please don't hesitate to contact our customer support team.

Thank you for choosing 5th Time is a Charm. We appreciate your trust in our brand and strive to exceed your expectations.